Rep is integrated with ChatGPT and trains itself ongoingly on your site. From product-specific details to your Return Policy - if it's on your site in text format, Rep knows it. Answers to your customers' questions will be given according to the page they're viewing, in a natural language, just like a human salesperson would do.
In addition, you can always feed Rep with more info or choose the exact words Rep will use when addressing a question. This can be done by many different training tools that we offer! You can read more about it HERE.