The Offer Component can be used for various purposes, allowing you to recommend one specific product or collection, and automatically apply discount codes for your customers at checkout.
Options Available in the Offer Component
Click on your Offer Component to explore the different options on the left side of your platform
1. Opt-in
Use this block to ask the customer if they'd like to see your offer before displaying a product or collection. This is followed by automatic "Yes" and "No" options. If the customer answers "Yes," the offer will be shown.
Note: This step is optional. You can skip the opt-in question and display the offered product or collection directly without needing the customer to respond.
2. Item
If you're using the Offer Component to promote a specific product or collection, this tab allows you to choose the item you want to feature.
- Click on the "Select item" field.
- A list of your products and collections will appear.
- Pick the product or collection you'd like to promote, then click "Select".
3. When the Customer Cancels
If you’ve added an opt-in question and the customer chooses "No" (i.e., they decline to see the offer), by default, Rep will ask if the conversation was helpful. However, you can customize this behavior.
- Click on the "When the customer cancels" field.
- Choose the alternative flow you’d like Rep to initiate.
4. After the Customer Adds to Cart
Once the customer selects an offer, they can either click on "Learn More" or the product's image to be redirected to the product page, or they can directly add the product to their cart in the chat.
By default, when customers add an item to the cart, Rep will ask:
"Is there anything else I can help you with?"
This is followed by a few options to continue the conversation.
5. Discount
If you want to automatically apply a discount code, use this field to select the discount you want to apply. The code will automatically apply at checkout without the customer needing to enter it.
- Click on the "Select discount" field.
- Choose from the list of discount codes you’ve set up in Shopify.
- Select the one you’d like to apply.
Click on the links below to pick the component you're most curious about: