The Message Component allows you to deliver scripted responses within your Flow builder. This component is perfect for providing predefined answers to specific questions from your customers.
Adding the Message Component
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Add the Message Component
To start, drag and drop the Message Component into your flow. This will allow you to create a scripted response for a particular step in the conversation. -
Fill in the Content
After adding the component, click on the content block on the left side of the screen and type in the message you’d like to display to the customer. This is the scripted response that will be shown when the flow reaches this point. -
Adding Additional Content
If you want to add more content to the message, simply click on Add Content to include another message or information within the same component.
Managing Follow-up Messages
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Leaving the Ending Open
If you choose to leave the end of the Message Component open, an automated follow-up message will appear automatically. This is useful if you want to guide the customer to the next step in the conversation. -
Adding Additional Messages
To continue the flow with another message, either:- Add a new component and connect it to the end of the configured Message Component.
- Click on Continue to flow to add a flow that follows after the message.
Making It the Last Message
If you want the message to be the last one in the conversation, you can click on the toggle at the bottom of the component. This will ensure the message is the final step in the flow.
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